Returns + Exchanges

At Vleaves, we value your satisfaction and strive to deliver products in the best possible condition. This Return & Refund Policy outlines the terms under which returns, replacements, and refunds can be requested.

1. Live Plants 🌱

• Due to the perishable nature of plants, we do not accept returns for live plants once they have been delivered.

• If your plant arrives damaged, unhealthy, or in poor condition, please contact us within 24 hours of delivery with clear photos, and we will arrange a replacement or refund.

2. Seeds 🌾

• Seeds can be returned within 7 days of delivery only if they are sealed, unused, and in original packaging.

• Germination results depend on various factors like soil, climate, and care, so we do not offer refunds for poor germination.

3. Pots, Planters, Fertilizers & Accessories 🪴

• Can be returned within 7 days if unused, in original packaging, and in resalable condition.

• Damaged or defective products will be replaced or refunded after verification.

4. How to Request a Return/Replacement

1. Email us at contact@vleaves.com or WhatsApp us at 9945431351 with your order details and photos of the product.

2. Our team will review your request and guide you through the process.

3. Approved returns must be shipped back to us in their original condition.

5. Refund Process 💳

• Refunds will be initiated within 5-7 business days after we receive and inspect the returned product.

• Refunds will be made to the original payment method used during the purchase.

• In case of COD orders, refunds will be made via bank transfer or store credit.

6. Non-Returnable Items 🚫

• Customized or made-to-order items.

• Products purchased during clearance or special sale events.

• Gift cards or vouchers.

7. Contact Us 📩

If you have any questions regarding our Return & Refund Policy, please reach out to us:

Vleaves.com
📍 Address: Uruli Kanchan, Pune
📧 Email: contact@vleaves.com